Check the basics
Confirm the app or page is current, reconnect to the internet where needed and try the action again.
Support that starts with what you can see.
Use the steps below to describe an issue clearly so the Home Harvest team can help more quickly.
Record what happened
Note the page or app screen, the action you took and any message you could see. A screenshot can help.
Contact support
Email the details to support@homeharvest.farm. Do not include passwords or sensitive personal information.
Common questions
Plans, backup and data.
How do I set or change my location?
During setup, enter an Australian postcode or suburb. Change it later from More → Garden profile. Home Harvest uses it to choose a climate zone; it does not request precise GPS location.
How do I subscribe to or restore Home Harvest Complete?
Open More → Home Harvest Complete. Choose the monthly or yearly plan shown by Apple, or tap Restore if you previously subscribed with the same Apple Account. Apple determines price and introductory-offer eligibility.
How does private iCloud backup work?
Open More → iCloud backup. It is optional, requires Home Harvest Complete, and stores a copy in the private CloudKit database of your signed-in Apple Account. Home Harvest has no separate cloud account or server.
How do I export or delete my data?
Open More → Data & privacy. Export creates a JSON file through Apple's share sheet. Delete removes on-device Home Harvest data and attempts to remove the private iCloud copy if one exists.
Does Home Harvest send reminders or notifications?
No. Due dates and tasks are shown inside the app. Home Harvest does not request notification permission.
Why can my planting results differ from the app's guidance?
Planting windows are broad climate-zone guides. Cultivar, soil, altitude, frost, rainfall, humidity, local weather, protected growing and garden microclimate all change the outcome.
Can I identify a pest or disease with the app?
The crop library lists common problems, but Home Harvest is not a diagnostic tool. Follow product labels and contact your state or territory biosecurity service for confirmed advice.
Does it work offline?
Yes. The crop library, climate calendars, locality lookup and images ship inside the app.
Is there an Android version?
An Android version is in development. This page will link to Google Play once it is released.